Junior Customer Care Executive (Exp : 0-3 yrs)
BOOM HR SOLUTION
- Erode, Tamil Nadu
- Rs. 15,000-20,000 per month
- Permanent
- Full-time
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.