Clinic Supervisor

• 40 hours per week
• 13 paid holidays
• 25 PTO days per year (Pro-rated based on first year start date)
• Comprehensive health, dental & vision offerings for full-time
• Employer-paid life insurance for full-time
• Ancillary benefit offerings for full-time
• Flexible Spending Account (FSA) option for full-time
• Health Savings Account (HSA) when electing a high deductible health plan for full-time
• Employer-paid Employee Assistance Program (EAP)
• 403b Retirement Plan (Eligible after first pay period) with employer contribution after six months

• Master's degree in social work, mental health counseling or Qualified Health Professional related field. Must hold a clinical license in NY State (LCSW/LMHC).
• At least three (3) years of post-master's degree experience providing direct treatment in a behavioral health setting.
• At least one (1) year supervisory experience preferred.
• Exceptional interpersonal and communication (oral and written) skills required.
• Demonstrated ability to engage, lead and maintain effective relationships with a clinical team
• Demonstrated agility, initiative, ability to work independently and efficiently (effective organizational and time management skills) and produce results
• In-depth familiarity with WNY community and continuum of human services (health, behavioral health and social services) systems, organizations and resources
• Fluent in various computer applications (e.g. Word, Excel), electronic database systems and electronic health records
• Experience with 10e11 EMR system a plus
• Requires travel - must possess valid NYS driver license and agency-required level of auto insurance coverage and be able to travel as needed within the eight county WNY region.
• Must be prepared to work a flexible schedule in order provide person-centered care and participate in agency-related activities/events that may take place outside of typical business hours.

• Exemplify Catholic Charities' mission, vision, guiding principles and policies and procedures
• Promote adherence to high ethical standards, consistent with the Catholic Charities' Corporate Compliance Program, Code of Ethics, legal mandates & labor laws, NYS Justice Center, NYS, OMH, managing contractual regulations and other accreditation standards (e.g. COA, BBB).
• Promote and reinforce client-centered, strengths-based, solution-focused trauma-informed care in the context of systems.
• Cultivate a culture of sensitivity and respect for diversity.
• Adhere to all applicable federal and state laws and regulations including, but not limited to those governing confidentiality, privacy, and program, billing and documentation standards.
• Perform all duties in accordance with CCB's corporate compliance and ethics program.
• Other duties as assigned.

• Serve as liaison with key stakeholders, fostering smooth care coordination processes, responding to stakeholder requests/concerns/complaints.
• Routinely evaluate stakeholder (families, partner providers, community, etc.) satisfaction and likeliness to promote CCB and clinical services program(s).
• Cultivate and expand strategic, strong and resilient relationships with key stakeholders, referral sources, and service partners, to assure effective coordination of services and collective solution-building.
• Represent Catholic Charities of Buffalo and the Clinical Services at community and professional committees, meetings and events.
• Actively participate on CCB leadership teams, steering committees and in agency-sponsored and Diocese-sponsored events.
• Chair agency committees as warranted.

• Communicate regulations, standards, applicable policies and procedures to team members and monitor compliance.
• Monitor clinician adherence to program standards, regulations & procedures and service targets/outcomes, including routine case record reviews.
• Routinely utilize electronic medical record (EMR) database system reports/queries to monitor and manage productivity and quality clinical performance.
• Compile and analyze data to ensure compliance with contract and funder requirements, agency policies and procedures, and program tenets.
• Respond (verbally and documented via Incident Report system) to crises and high risk/safety concerns; Identify and implement corrective action as necessary.

• Assist in identifying and implementing best practices that maximize productivity and cost-efficiency.
• Assist with developing, managing and monitoring related program budgets.
• Monitor monthly revenue/expense reports and contract partners' adherence to contract and funder requirements and achievement of program outcomes within budget.
• Designate and monitor staffing allocations to ensure accurate alignment with assigned program/service responsibilities within program budgets.

• Assist in developing and implementing continuous quality improvement (CQI) processes.
• Contribute data and information for (at least) quarterly quality reporting and to meet reporting needs in alignment with agency, program, and funder standards.
• Routinely review quality reports with program team members.
• Evaluate program compliance and quality with Performance Quality Improvement plans.

• Recruit, orient, and monitor clinical and employee performance.
• Conduct provisional and annual performance evaluations as required.
• Maintain performance accountability and implement corrective supervisory action as warranted.
• Provide coverage as needed to meet clinic and client needs. May hold a small caseload at times.
• Facilitate professional development opportunities to support quality service provision.
• Directly supervisor Senior Therapist(s) and/or Therapists
• Directly supervisor Office Manager(s) and maintain oversight of front desk operations in support of overall clinic operations.

Catholic Charities of Buffalo