Assessor, Home Claims
Suncorp
- Sunshine Coast, QLD
- Permanent
- Full-time
- Assess the property loss or damage, determine policy coverage (claim quantum, scope & schedule), work closely with Builders, Engineers, Restorers, and Scoping Consultants as well as determine reserve within delegation levels.
- Proactively communicate clear and accurate advice, solutions, timeframes, and claim progress to stakeholders, including Customers, Claims Managers, Repairers and Suppliers
- Deliver professional and brilliant service when completing on-site, desktop and virtual assessments, interacting with Customers on the Claims Managers request.
- Support the Claims Manager to identify Customer resolution strategies to minimise Customer escalations.
- Determine an appropriate claim fulfilment method that balances Customer needs with business outcomes.
- Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
- Respond to customer and stakeholder requests within expected or agreed timeframes.
- Clearly document all decisions made and reasons, including ownership details, reserve changes and acceptance/rejection of claims.
- Experience within the Building trade
- Strong ability to interpret policies and to determine the correct policy response
- Capability to use different technology/systems
- Current Drivers Licence
- Home Claims insurance experience and/or Home claims Assessing/Loss Adjusting experience (Desired)
Applications close: 24 May 2024 AUS Eastern Standard TimeDon't see a job for you?Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.
- Multiple locations
- 24 May 2024
- Multiple locations
- 24 May 2024