Area Director of Clinical Services
Centria Healthcare
- Tempe, AZ
- Permanent
- Full-time
- Monitor and ensure client progress within the area. Use internal tools to review client data, documentation, treatment plans, and related performance metrics for all clients to ensure alignment with internal performance standards, best practices, and evidence-based approaches.
- Offer comprehensive clinical case support and supervision to their Directors of Clinical Services by assisting with case reviews, data-based decision-making, and providing clinical recommendations and solutions as needed.
- Triage escalated clinical matters via problem-solving and making critical decisions, partnering with the Vice President of Clinical Services and Area Operations Director as needed to address complex clinical issues.
- Driving Clinical Quality through Performance Management and Development
- Use internal tools to review supervision practices and other performance metrics for their team of Directors of Clinical Service to ensure alignment with internal performance standards, best practices, and evidence-based approaches.
- Evaluate and manage the clinical performance of their Directors of Clinical Service by setting clear expectations, providing coaching and feedback, and assisting in arranging the environment to influence successful performance.
- Provide guidance, mentorship, and professional development opportunities to their team of Directors of Clinical Services.
- Monitor and oversee performance standard metrics related to clinical services, including assessment denials, claims, and appeals. Escalate support needs as necessary to the Vice President of Clinical Services to ensure
- Oversee a team of Behavior Technician Trainers to ensure new Behavior Technicians meet Centria's expectations for high performance and delivery of high-quality clinical services.
- Collaboration and Escalation Management
- Work closely with the Area Operations Director to develop and implement strategies for driving growth, expanding service offerings, and improving operational efficiency.
- Identify and escalate interfering behavior and treatment concerns to the appropriate parties, ensuring prompt resolution and optimal client outcomes.
- Collaborate with payors to ensure resolution, alignment, and effective utilization of clinical services.
- Collaborate with cross-functional teams to problem solve, address operational challenges, and implement process improvements that enhance clinical services and client outcomes.
- Work with the Quality Assurance team to uphold company performance standards.
- Community Outreach
- Attend and present at local conferences, support Centria marketing efforts where needed, and represent Centria by engaging with the local behavior analytic community (e.g., community hiring/family events).
- Other
- Assist the Vice President of Clinical Services in the coordination of diagnostic evaluations/re-evaluations by Licensed Psychologists in their area.
- Master's degree or higher from an accredited university in acceptance with BACB guidelines
- Completion of 8-hour supervision course
- Doctorate from an accredited university in acceptance with BACB guidelines
- Completion of 8-hour supervision course
- BCBA certification from the BACB, in good standing
- Active Arizona state license, in good standing
- BCBA-D certification from the BACB, in good standing
- Active Arizona state license, in good standing
- 5 - 7 years working with children and autism spectrum disorders in a clinical supervisor capacity
- 3 or more years of experience in clinical leadership and supervision of BCBAs
- Crisis management experience, preferred
- Competency with implementing PFA/SBT and assent-based practices, preferred
- Working knowledge of laptop/desktop PC
- Proficiency in Microsoft Suite (Word, Excel)
- Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
- Ability to follow written instructions
- Ability to use computers and computer/software programs
- Ability to communicate expressively and receptively
- Must pass all qualifications for the Foundations of Care Certification mentorship within 9 months of hire, or enrollment in mentorship.
- Strong knowledge and understanding of behavior analysis principles and evidence-based practices.
- Excellent interpersonal and communication skills, with the ability to collaborate effectively with diverse stakeholders.
- Proven leadership abilities, including experience managing and developing teams.
- Sound decision-making skills and the ability to handle complex clinical matters.
- Understanding of payor relations and the ability to represent the organization at a regional level.
- Proficiency in performance improvement initiatives and metrics.
- Familiarity with regulatory and compliance requirements in the healthcare industry.
- Flexibility to travel up to 60% of the time.