Customer Services Executive
Thorn Baker Group
- Bingham, Nottinghamshire
- £27,000 per year
- Permanent
- Full-time
- Starting salary of £24,000 - £27,000 per annum.
- 37.5 hours per week- Working Monday - Friday 9:00 - 17:00.
- 33 days holiday (includes 8 bank holidays)
- Private Medical cover
- 3% pension contribution
- Discretionary performance bonus
- Onsite Gym
- Retail Discounts scheme
- Be the first point of contact to customers on the telephone, Live Chat and the 3 shared email inboxs.
- Help to resolve queries relating to products, deliveries, damages, missing parts, quotations etc
- Deal confidently with negotiations/discussions with the customer around replacements/returns of damaged goods/goods sent in error etc
- Maintaining continuous contact with customers who have long lead times on deliveries
- Be committed to continuous improvement to processes within the Customer Services department
- Build and maintain relationships with key stakeholders; warehouse, finance, marketing
- Experience in a similar role within an e-commerce environment is essential (industrial, commercial & distribution)
- Strong IT skills (Google Drive) and phone systems (Cisco).
- Experience of working in line with KPIs.
- Working knowledge of CRM tools
- Ability to deal with a variety of daily issues, multi task and prioritise work.
- Methodical with high attention to detail and accuracy.
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