Customer Care Agent - Dutch
SD Worx
- Barcelona
- Permanente
- Tiempo completo
- An attractive salary based on your experience and achievement. And the freedom to compose your personal benefit package.
- A dynamic environment: flexible working hours and working from home – everything is negotiable
- Learning opportunities: through an individual development plan and professional training
- Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!
- What do you have to offer?
- Analytically strong.
- Able to work with our Flemish customers, so you communicate very fluently in Dutch (native speaker)
- High level of english.
- You like autonomy and taking initiative and you are self-managing
- You like working in a growth company where you constantly challenge processes and yourself in order to continuously improve
- You will be in direct contact with our Flemish customers and assist them with all their questions regarding the use of our software.
- Build knowledge and experience within the different domains of our applications
- Create a relationship of trust with your client contacts
- Answer questions concerning the use of our Protime tools.
- Advise your customers on how to optimise their Protime environment.
- Develop an internal network and work closely with our internal customer experts (obtaining advice, delivering leads, passing on information, clarifying the needs of our customer portfolio, etc.)
- Together, you take a critical look at the processes and take steps to optimise our customer service You share your knowledge and experience with colleagues
- You take ownership of your role, but of course you are never alone.
- You can always count on #camaraderie and #collaboration (two of our core values) with your team members.