Virtual Medical Assistant - Permanent Work from Home
BizForce
- Metro Manila
- Permanent
- Full-time
- Triage Calls: Interview patients and document basic medical history
- Answer and direct phone calls, take messages, and respond to inquiries
- Coordinate patient referrals and follow-up care
- Electronically enter & place approved Radiology & send to facility
- Electronically enter and dispense approved medications in accordance with state regulations
- Electronically enter blood & specimen orders through lab interface using EHR (NextGen)
- Update and maintain electronic medical records
- Coordinate and schedule appointments, meetings, and travel arrangements
- Reading/Writing skills to proofread and handle documentation for prior authorizations for medications and procedures.
- Prior Authorizations for Specialty medications and procedures
- Checking status of authorizations and orders of DME Equipment
- Communicate test results to patients
- Reschedule/Cancel endoscopic procedures. Along with providing prep-instructions.
- Responds to In-house providers and supports staff questions, requests and concerns regarding the status of patient referrals, care coordination or follow-up status on referrals.
- Ability to effectively communicate with physicians, staff, patients, insurance companies.
- At least 3 years of experience as a Medical Assistant or a Medical Secretary in a virtual healthcare setting
- Experience in Primary Care, Pulmonology, Gastroenterology practices
- Organize and schedule appointments
- Confident in handling phone calls both inbound and outbound
- Update and file medical records and insurance reports
- Proficient in using electronic medical record systems
- Knowledge of medical terminology and procedures
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational skills
- Experience with calendar management and scheduling software is a plus
- NextGen system experience is a PLUS
- Amenable to work in a graveyard shift
- Can start immediately or in 2 weeks
- Own Desktop/Laptop
- Computer Processor: Intel I3/AMD Ryzen 3/MAC Intel I5
- RAM: At least 4GB of RAM (8GB is recommended) with sufficient hard disk space available
- Internet Connectivity: At least 20-25 Mbps and up wired Internet Connection
- Back-up Connections & Power Supply: USB sticks, hotspots, signal-based & wireless connections only for back-up
- Peripherals: Headset with noise-canceling feature
- Permanent Work From home
- Permanent Weekends Off
- Great Company Culture and No Micromanagement
- Continued Education
- Specialized Training