LEANIX Consultant

Bosch

Budapest
Állandó
Teljes munkaidő

15 napja
Gyors jelentkezés

Company DescriptionAs part of a global & diverse community we, at GS/TET-EMEA, provide our customers the most innovative, customer centric, compliant IT solutions around smart process automation, SW web development, data & analytics, SAP, UX and IT project management.Beside our development activities we are also coaching the interested colleagues in building up their digital capabilities.Our mission: „Putting the power of digitalization in every person’s hand”.Job DescriptionYour role as LeanIX SUPPORT will be offering support and assistance to customer requests in the enterprise architecture management tool. It includes solving requests in accordance with procedures and work instructions to ensure customer satisfaction.Your main attributions and responsibilities are:

Offer 1st level support for Bosch users and/or Bosch business partners
Identify, analyze, solve and document the errors and requests reported by the users
Assure correctness and durability for the offered solutions
Participate in the improvement of the KPI of customer service
Support colleagues and prove team spirit
Create training material for the respective tool and support Technical Lead by creating needed documentation
Provide on demand support to Technical Lead coordinator
Moderate meetings, create and explain process documentation and act proactively with clients and the team
Able to take complete ownership for parts of the support process
Able to think outside of the box to come up with creative solutions to fulfill the customers requirements for their use-cases.

Qualifications

High school Diploma or Bachelor degree
1-3+ years of relevant work experience in problem analysis case resolution
Excellent written/speaking communication English (German is a plus)
Basic technical understanding of Enterprise Architecture methodology.

Soft Skills

Excellent communication and interpersonal skills using adequate tone with active listening
Open minded team player
Customer oriented
Problem solving attitude
Independent and self-motivated

Additional Information

Competitive compensation package incl: salary, annual & performance bonus, cafeteria
Flexible work arrangements:
With high % of home-office opportunity
Flexibility in location & timing – in accordance with team’s target & alignment
Our on -site Activity Based Working environment which is designed for creativity and efficiency using advantages of Smart Buildings
International, diverse, inclusive company culture supported with transformational leadership mindset
Continuous learning & growth opportunity – we offer wide range of development programs and trainings to ensure that you’ re ready for the next challenge
Wellbeing programs including Medical & Mental support
Organized events in various theme such as Sport, Cultural & Educational also, many self-organized activities supported by the company
Childcare opportunity #Bosch Kindergarten & Nursery
Easily accessible by public transportation or by bicycle - parking and bike racks are available

Please be aware that this position might need to undergo Pre-Employment Screening after your consent.
In this case you will be contacted by the recruiter individually. Please find further information with regards to Pre-Employment Screening within our data privacy notice.If you require any further information. please feel free to contact us on the following number: +36 80 18 08 01. Our colleagues can help you with answers during the weekdays between 08:00 a.m. till 16:00 p.m.

Bosch