Executive Housekeeper
Mandarin Oriental
- Doha, Qatar
- Permanent
- Full-time
- Lead and manage the department in accordance with Mandarin Oriental Standards and set hotel objectives
- Ensure that departmental levels of KPIs are in line with hotel objectives
- Prepare monthly departmental forecasts and yearly budgets together with the Director of Rooms
- Interview and recruit colleagues as per job specifications and form an efficient and motivated housekeeping team
- Monitor daily, weekly, monthly, and quarterly assignments and projects for all Room Attendants, Housemen, Public Area, Uniform / Laundry Attendants and Office Coordinators
- Attend managerial meetings if requested and participate actively in achieving productive results
- Review regularly Standard Operating Procedures, and update Policies and Procedures to guarantee effective and efficient service as per Mandarin Oriental Standards.
- Spot check on public areas, the laundry operation and the uniform room
- Spot check on the lost & found items, at least twice a month to ensure that the system is used correctly and items are stored as per policy
- Conduct daily meetings with Managers and Supervisors to address any challenges or to appraise the team
- Senior School qualifications or equivalent is mandatory
- Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is mandatory
- Minimum 3 years of experience working in a 5-star hotel environment
- A minimum of 3 years of housekeeping experience on a managerial level
- A minimum of 2 years previous Executive Housekeeper experience is required
- Front office knowledge is mandatory