ICT Support Officer
Uni Systems
- Den Haag, Zuid-Holland
- Vast
- Voltijds
- Providing first and second-level ICT support for all users, including during stand-by duty;
- Logs and prioritizes all incoming service requests and incidents.
- Escalates unresolved tickets or those exceeding defined resolution times to appropriate teams (3rd line or external suppliers)
- Supports purchasing, inventory control, configuration, deployment, and maintenance of user devices according to internal policies and procedures.
- Implements changes to the computing environment while ensuring compliance with regulations.
- Supporting the Information Management team in testing new software deliveries
- Drafting Technical Documentation such as knowledge database, guidelines, policies and procedures related to the solution of problems and incidents
- Installing, upgrading, maintaining and decommissioning hardware and software;
- Contributing to the regular ICT maintenance that takes place in the evenings and on weekends;
- Testing new versions, releases and patches for hardware and software and providing recommendations on their implementation
- Assisting in the process of ordering of new IT equipment and initiating ICT-related purchases; keeping detailed hardware and software inventory information.
- At least 3 years in user support
- Experience with Microsoft Enterprise Software
- Experience operating a Service Desk in an office environment (not a call centre)
- Proven experience in
- providing first and second level ICT support for all users
- Installing, upgrading, maintaining and decommissioning hardware and software;
- Troubleshooting ICT-related technical problems;
- testing new versions, releases and patches for hardware and software
- Should have strong communication skills and professional experience in an EU or multicultural environment;
- Fluency in English