Customer Service Advisor
Brook Street
- Manchester
- £12.27 per hour
- Temporary
- Full-time
- Lead by example and uphold and embody our values at all times. Ensuring the protection of children and learners is paramount.
- Adhere to responsibilities under health and safety legislation and policies.
- Demonstrate a positive commitment to equities and diversity.
- Ensure safeguarding children and students is paramount, and at all times lead by example.
- Demonstrating and embedding core values of putting children and students first, upholding our independence, and exhibiting accountability and transparency in all we do.
- Complete all work effectively to a high standard, making decisions within well-defined procedures and in accordance with legislation.
- Provide a high-quality service to internal and external customers, responding appropriately and effectively to queries and complaints
- Meet and exceed agreed Key Performance Indicators to support the performance of the Contact and Administration Team.
- Understand and complete several processes following guidance and frameworks.
- Use a number of Information Systems to accurately access, inform, complete, and record work.
- Consider existing working practices and identify areas for improvement, providing feedback where appropriate and improving own performance by taking on board feedback and continuously looking for ways to improve.
- Be able to use basic Microsoft packages including Word, Excel and Outlook
- Adapt to changing priorities and ability to work at pace
- Good communication and interpersonal skills (both verbal and written)
- Professional and customer-focused, ability to understand the needs of vulnerable customers
- Able to work in a hybrid manner, attending the office at least 40% of their working week
- 5 GCSE's (or equivalent), grade A-C, including English and Maths or equivalent (Desirable)
- The opportunity to join and work in the public sector
- Competitive pay rates - £12.27 per hour
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity