Junior IT Assistant
2i Recruit
- Guildford, Surrey
- £22,000-28,000 per year
- Permanent
- Full-time
- Provide support to the business via calls, emails, video chats etc.
- Undertake system rebuilds and installations, ensuring seamless transitions to Windows 10 and 11 with all necessary applications and user data intact.
- Assist users in resolving general IT issues, optimising their daily workflow with expertise in printing, office applications, and email management.
- Efficiently manage external support cases to ensure optimal service delivery to our internal users.
- Take charge of user management tasks in Active Directory, ensuring smooth onboarding, management, and removal processes.
- Deploy and maintain antivirus solutions across our network, safeguarding our systems against potential threats.
- Oversee daily backups and disaster recovery processes, ensuring the integrity and security of our data.
- Contribute to the enhancement of our company intranet, providing valuable insights and support in its maintenance and upgrades.
- Occasionally assist in network infrastructure tasks such as cable installation, faceplate replacement, and comms rack patching.
- Provide support for our phone systems, including SIP, ISDN, and VOIP technologies.
- Grow your expertise over time with exposure to various technologies.
- A-level or Degree educated, with a keen interest in IT.
- Prior experience in an IT role is advantageous.
- Strong understanding of PC components and their functions.
- Exceptional attention to detail and organizational skills, with the ability to manage multiple tasks effectively.
- Basic knowledge of fault severity assessment, prioritization, and information logging.
- Familiarity with Exchange server configuration, patching, and maintenance.
- Proficiency in providing 1st and 2nd line IT support.
- Self-motivated, enthusiastic, and confident individual with excellent communication skills.
- Possession of a full driving license.