Voip Network Engineer

• Answering support calls, responding to emails from clients to help resolve client issues related to the Internet, LAN
• Installation, maintenance, and troubleshooting of network systems using Cradle point, Ubiquiti, wireless access points, and Meraki switches.
• Identify network issues that impact VOIP, SIP and RTP communications
• Resolve firewall configuration and NAT traversal issues
• Configuring VLANs, QoS, and VPN setups.
• Work with VOIP Support team, ISPs and other vendors to resolve network related problems
• Proactively monitor network performance, analyze network traffic, and identify and address issues
• Manage remote installation of internet & VoIP service with on-site technicians
• Develop and maintain support documentation for network problems and solutions.
• Install/maintain/upgrade software for IP cameras

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