Client Account Manager Front Support Office
UBS
- Basel
- Unbefristet
- Teilzeit
- support our clients and assist our advisors in delivering exceptional client service and experience
- act as point-of-entry contact concerning a wide range of queries relating to topics such as accounts, stock orders, payments, etc.
- provide bespoke client education sessions of our digital banking capabilities
- research, follow-up and resolve client enquiries through effective and efficient interaction with clients, and internal partners in a structured and professional manner
- keep accurate and up-to-date client documentation related to risk, compliance and regulations
- contribute to ongoing improvements of services and processes to maximize client satisfaction
- embrace change and value a strong collaboration amongst colleagues
- are motivated to acquire and share knowledge with colleagues and beyond
UBS RecruitingYour teamYou'll be working in the Global Wealth Management Front Support Office team in Basel. As a client account manager you'll play an important role in our delivery of bespoke client services. Our combined efforts help, manage, preserve and grow the wealth of our clients, through strong partnership at every stage of their journey; and free up valuable time for client advisors. We offer you a modern working environment and are a dynamic, communicative and inspiring team that attaches great importance to cooperation and mutual support.Diversity helps us grow, together. That's why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.Your expertise
- profound knowledge of banking services, ideally within a client facing team
- empathy as well as passion for interactions with sophisticated clients
- able to understand complex matters and present solutions in an understandable way
- unyielding attention to detail and risk, even when under pressure
- determined team player that remains calm while managing conflicting priorities
- works with absolute discretion, tactfulness and adaptability to changing demands
- eager to work in a dynamic, demanding and constantly changing work environment
- fluent in German and English, any other language is a plus