Customer Support Engineer
Liferay
- Perú
- Permanente
- Tiempo completo
- Support our Enterprise Edition customers;
- Assist customers in installing, using, configuring, and diagnosing problems with the Liferay Portal;
- Solve mission-critical customer issues, build intranets, extranets, and websites with Liferay Portal;
- Being able to configure different scenarios per day, aiming to test and reproduce problems reported by customers in their environments.
- Experience with several application servers (Tomcat, Jboss, Glassfish, Weblogic, Websphere, etc);
- Experience with databases (MySQL, PostgreSQL, Oracle, SQL Server, DB2, etc);
- Experience in website development;
- Experience in project implementation;
- System Admin and Linux experience;
- Knowledge in networking concepts, managing environments, operating systems, standards and protocols, Java, etc;
- Customer service with experience;
- Advanced spanish for Latin American clients and Advanced English for communicating with internal teams from global offices.
- Like to learn and guide;
- Like and have the ability to solve complex problems;
- Good communication skills, both written and verbal;
- Be flexible, work well under pressure and meet deadlines;
- Demonstrate problem-solving skills together with the team;
- Like to share knowledge;
- Be passionate about technology.