SSC Claims Operator - French Speaker

• Analyze, control and validate disputed purchase invoices;

• Carry out administrative follow-up until payment of the invoice by the responsible carrier;

• Establish an activity report that summarizes key elements;

• Participate in monitoring indicators (KPI) and/or statistics;

• Receive, analyze, process customer/supplier claims;

• Identify responsabilities and launch requests for expertise if applicable;

• Ensure reception of telephone calls and emails;

• Manage the transport of damaged vehicles transferred to a new client, if applicable;

• Initiate and follow, if necessary, litigation procedures until the file is closed;

• Identify and report events or malfunctions that need to be reported to management;

• Draw up continuous improvement processes;

• Record operations and update data in the tracking file.

• Bachelor's degree in a related field;

• Languages: French mandatory (C1) and English (B2);

• Experience in claims management would be a plus;

• SAP knowledge would be a plus;

• Good knowledge of Microsoft Office, with Excel in particular* Have attention to detail and accuracy;

• Have good verbal and written communication skills;

• Enjoy problem solving and working with others and can work independently but collaborative with others to accomplish a common goal;

• Are autonomous and rigorous;

• Have ability to manage deadlines and priorities;

• Have ability for negotiation/argumentation;

• Have ability for arbitrage and persuasion;

• Have stress resistance capacity;

• Hybrid working model.
• A good opportunity for your professional growth.

Michael Page