GM - Enterprise Head
Vodafone Idea
- Hyderabad, Telangana
- Permanent
- Full-time
- Responsible for providing strategic leadership to Enterprise teams delivering Vi services to the customers at Circle and govern the deliverable KPI's to the Enterprise Business and to the Enterprise customers.
- Provides consultation on solutions to business and technology functions to deliver innovative, first time right products and services to Enterprise Customers.
- To drive and evolve Vodafone Idea's Enterprise network operationalization of network element growth, encompassing network elements, upcoming transport network elements being planned for expansion,
- Provides leadership to enterprise Customer Life cycle management teams such as feasibility , service delivery and service management of all Enterprise products like NPLC, ILL, MPLS, SIP, PRI, VICPN, Cloud , SD-WAN, MSS, and Wifi.
- Strategic engagement with Enterprise teams at circle - Review incidents, customer complaints and customer feedback along with Account Managing teams to fix SLA breaches, reduce churn and improve on CSAT and NPS.
- Vendor Management - Govern and manage the managed service partners and vendors responsible for providing the services to Enterprise customers.
- Budget planning, revenue management and ensuring cost effective solutions are provided and cost control is in place
- Enterprise Services at circle : Governs the delivery KPIs of feasibility, service delivery and service operations against defined benchmark
- Network Strategy - Drive network strategy through Network improvements, Network audits, Customer Feedback. Plan recommendation and implementation governance.
- Performance Management - Governance of Fault trend analysis data & fixing the gaps in the network to achieve the SLA's agreed with the customers.
- Customer Experience - Engagement with the customer and customer facing teams to achieve agreed targets on NPS and RNPS programs
- Vendor Governance - SLA management, periodic reviews and continual service improvement.
- 15-18 years of Telecom Experience with Minimum 10+ years in Enterprise Service domain with proven experience in Customer experience management, KPIs, Benchmarking and Optimization of Networks, Service Level SLA, analysis, recommendation and implementation of continual service improvement.
- Ability to drive cross-functional teams and vendors for meeting the KPI's agreed with the customer and the organizational KPI's.
- Strong verbal and written communication skills.
- Self-motivating and able to work under minimal supervision.
- Bachelor/masters in Electronics or Telecommunications/ Computer Science Engineering
- CCNA/CCNP Certifications
- Cloud and SDWAN certifications
- In depth Understanding of Enterprise Products and service offerings
- Knowledge of Fiber Optics, Transmission, Cloud & IP Technologies
An Aditya Birla Group & Vodafone partnership