Head Of Customer Relationship Management

Paradigm Realty

Mumbai, Maharashtra
Rs. 15,00,000 per year
Permanent
Full-time

24 days ago

About the companyParadigm Realty is an organization spearheaded with credible experience of delivering cutting edge in the Real Estate industry of Mumbai, by employing global contemporary techniques, ensuring quality standards and timely delivery of the products. We focus majorly onto areas of Western Suburbs of Mumbai.Our mission as niche property developer is to deliver Avant- Grande homes, which becomes a sojourn of solicitude in multitude cityKey Highlights of the company1. Paradigm family strength of 275 members2. 5 On-going projects and 9 delivered with OC3. 2500+ homes constructed4. 5M Sq ft of project area acquiredRole:Head Customer Relation ManagementDepartment Customer RelationsExperience 10 years or moreJob Type Full TimeLocation Khar West (Mumbai HO)Proficiency in excel and report preparation is a mustReal Estate experience would be the first preferenceJob Description

Build & maintain relationships with clients.
Escalating & resolving the concerns as raised by clients
Conduct business reviews to make sure that the clients are satisfied with the service
Coordinate with Internal departments to ensure that the business needs are fulfilled effectively
Responsible for leading the Post Sales CRM Operations, payments and collections
Ensure regular monitoring of project, progress and update the clients on the same
Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service
To maintain relationship with clients and coordinate on client queries post booking formalities till possession
To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc
Ensure the compliance with the process and procedures made by the company and ensure its effective implementation during the complete process
To identify the discrepancies and keep them into the notification of the Management at the right time
To prepare various reports on daily, weekly, quarterly and monthly basis

Qualifications and skills1. Relevant Bachelors / Post Graduation degree2. Proven experience as a CRM and excellent communication skills3. Strong background in customer acquisition strategies4. Technical expertise with CRM and analytical systems5. Preparation of reports on monthly basis6. Experience in handling a team size of 12 to 15 members7. Proven experience ranges 10 to 12 years8. Presentation skills9. Ability to interact with the Senior management on regular basis10. Experience in Real Industry is must

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