Senior Manager, Solutions Engineering & Implementations (LATAM)
Signifyd
- São Paulo - SP
- Permanente
- Período integral
- Effectively lead, develop, and enable a high performing team of Solutions Engineers and Implementation Managers based in Brazil and Mexico.
- Ensure effective deployment of resources to win critical deals and ensure successful onboardings of Signifyd customers
- Proactively partner with the GTM team on deal strategy through discovery, problem finding and value proposition discussions.
- Proactively partner with the Customer Success team on merchant management, onboarding velocity, and revenue realization.
- Prioritize and manage relationships with internal and external stakeholders on pre- and post-sales processes to ensure a smooth transition for customers and partners.
- Lead technical discussions on solution integration, APIs, and eCommerce workflows.
- Partner with the Value Engineering and Sales teams to respond to RFPs and security questionnaires.
- Design engaging content and training to demonstrate Signifyd's value through our products and capabilities to prospects and customers.
- Conduct research and solve problems surrounding new solutions and unique integration scenarios.
- Document customer expectations and order flows to clearly outline the known current state and the desired future state.
- Work hand-in-hand with the Signifyd Implementation Services and Customer Success teams to provide the best possible on-boarding experience for customers.
- Lead proof-of-concept discussions and design to reliably win deals and reinforce Signifyd's position as the market leader.
- Serve as a point of escalation and partner with sales, product, CS, and other teams to manage relationships as needed on behalf of the LATAM SE team.
- 5+ years of experience in customer-facing sales/pre-sales environments.
- 2+ years managing teams.
- Must be based in either Mexico or Brazil
- Must be fluent in English, Spanish, and Portuguese
- Experience building and executing on development plans for individuals' skill and knowledge to improve team performance.
- Experience partnering with cross functional leaders to successfully lead regional and company initiatives.
- Ability to analyze complex situations, develop associated action plans and lead direct reports and peers towards achieving key objectives.
- Strong independent work ethic.
- Creative, resourceful, detail-oriented, and highly organized.
- Excellent presentation skills virtually and in-person.
- Excellent communication skills (listening, speaking, writing, editing, follow-through, follow-up, etc.).
- Strong technology tool skills (Slack, Looker, Excel, Google Suite, LucidChart, Confluence,
- Strong project management skills (coordinating, project leading, resource management, delegation, follow-through, etc.).
- Enjoy/willingness to travel (up to 20%).
- Passion for customer service.
- Passion for new technology.
- Background in eCommerce, financial/payment systems, fraud mitigation and/or data science is a plus.
- Experience with Python, JavaScript, SQL and/or other web, programming, scripting tools is a plus.