Senior Sales Delivery ManagerThis role is eligible for our hybrid work model: 2 days in-office.We pride ourselves on Customer Care at Priceline. And our team delivers the very best. Through our partner call centers and online support services, we make sure customers are always looked after before, during and after booking a deal with Priceline.Priceline Partner Solutions is looking for a seasoned manager with the entrepreneurial tenacity to drive performance goals in a sales program.Why this job’s a big deal:The individual selected for this position will be responsible for aligning and driving our enterprise sales program and performance goals by managing our nearshore & offshore vendor partners. This individual must closely monitor and elevate performance goals to increase conversion, revenue, drive down costs, and engage in continuous sales improvements. In addition, this role will be instrumental in building upon existing/new partner(SEM) relationships, while executing sales strategies with internal and external cross-functional collaboration. We are looking for a creative, entrepreneurial spirit who will bring fresh and innovative ideas into the campaign management process.In this role, you will get to:Manage performance expectations for Onshore/Offshore Partners to ensure operations meet all contractual agreements for sales program expectations & key performance indicators.Act as liaison between Operations and Outsource Sales management teamsCollaborate with internal leadership/account management teams to build on the highest generating revenue SEM affiliate relationships.Act as a key interface with some of our enterprise customersEnsure contact center performance goals align with affiliate sales strategyCommunicate performance commitments to vendors ensuring alignment with affiliate expectations.Present offshore vendor and affiliate sales performance reports and business requirements on a regular cadence at internal and external meetings as neededReview operational sales key performance indicators; communicate issues or concerns to appropriate business owners and address them accordingly.Identify sales and quality degradations and work with appropriate business partners to gauge both affiliate partner, agent, and vendor performance improvement needsMaintain positive working relationships with Onshore/Offshore partners.Lead problem-solving process, assist in sales root cause analysis and ensure performance resolution achieved.Participate, plan, and implement new affiliate sales promotions and programs to include testing initiatives with vendor footprint alignment.Reinforce communication of operational policies and procedures to Outsource Partner Centers.Who you are:Minimum of 5-8 years of operational sales management, preferably with travel industry experienceAt least 3-5 years of account management experience for Offshore/Onshore vendorsExcellent high energy and salesmanship skillsExcellent data analysis and reporting skillsExcellent organizational and communication skillsAbility to build and manage relationships across multiple groups with very diverse backgroundsAbility to analyze and report on performance metrics, recommending improvement to KPI’sAbility to set priorities, meet deadlines, and manage multiple initiatives in a fast-paced environmentDemonstrated ability to operate successfully in a time-sensitive, urgent, and fast-paced environmentProficiency in Microsoft Word, Excel, Access, PowerPoint, and OutlookIllustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability, and Trust.The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics is essential.#LI-JB1 #LI-HybridWho we areWE ARE PRICELINE.Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding - we make travel affordable and accessible to our customers.Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable.If you want to be part of something truly special, check us out!Flexible work at PricelinePriceline is following a hybrid working model, which includes two days onsite as determined by you and your manager (ideally selecting among Tuesday, Wednesday, or Thursday). On the remaining days, you can choose to be remote or in the office.Diversity and Inclusion are a Big Deal!To be the best travel dealmakers in the world, it’s important we have a workforce that reflects the diverse customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work.Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We’d love you to join us and add to our rich mix!Applying for this positionWe're excited that you are interested in a career with us. For all current employees, please use the internal portal to find jobs and apply.External candidates are required to have an account before applying. When you click Apply, returning candidates can log in, or new candidates can quickly create an account to save/view applications.
