Customer Service Engineer 3 - Sarasota, FL
Siemens
- Atlanta, GA
- Permanent
- Full-time
- Provide service, preventative maintenance, modifications and installations on Siemens Healthineers Diagnostics automation systems at customer site with minimal supervision.
- Troubleshoot system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs.
- Provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
- Manage company assets including, cell phone, computer, tools, inventory parts, etc.
- Establish and foster positive business relationships with customers and peers.
- Perform administrative duties including, but not limited to, recording of time worked, training, expense reports, etc.
- Provide ongoing feedback to customers and manager in regards to equipment repair status.
- Interfacing regularly with the technical support center in order to provide the highest level of customer care.
- Perform other service work as needed in support of the broader region and customer base.
- High school diploma required. Associates Degree in Electrical, Mechanical or similar engineering program preferred. Equivalent military training is preferred
- Generally, 8+ years of related experience.
- Previous experience servicing factory automation systems and/ or robotic systems and/or prior experience in diagnostics laboratories and relative instruments strongly preferred.
- Ability to work both individually and in an established team setting.
- Proven track record of strong customer service skills as well as excellent communication skills.
- Ability to interface with customers, peers, internal support center employees in a positive and professional manner.
- Must be able to utilize a computer and computer-based tools for reports, emails, and general communication.
- Willingness and ability to travel domestically and internationally at times for training.
- Willingness and ability to work different shifts, on-call, nights and week-ends in case of need.
- Demonstrated experience in continuous improvement.
- Ability to travel and provide service as needed for assigned area as well as other areas as needed.
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