Customer Service Advisor in Aftercare
Harvey Water Softeners
- Woking, Surrey
- £25,043 per year
- Permanent
- Full-time
- Responding to customer inquiries via phone and email
- Providing product information and assistance with troubleshooting
- Scheduling service visits and coordinating with technicians
- Monitoring customer accounts and records
- Resolving customer complaints and issues
- Ensuring customer satisfaction and retention
- Maintaining a high level of product knowledge
- Collaborating with other departments to improve customer experience
- Previous customer service experience
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to handle challenging customer situations
- Attention to detail and accuracy
- Good organizational and time management skills
- Proficiency in computer systems and software
- Previous customer service experience
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to handle challenging customer situations
- Attention to detail and accuracy
- Good organizational and time management skills
- Proficiency in computer systems and software