Sr Customer Service & Quality Project Manager, GSC NAM
Schneider Electric
Apodaca, N.L.
Permanente
Tiempo completo
Hace 1 mes
Digital Quality Transformation (70%)Ø Drive the digital transformation in the Quality domain in Global Supply Chain North America as a process owner of Quality processes. Enable the process robustness & RPN reduction aiming ZERO defect for our customers, by the MES (Manufacturing Execution System) and IIOT technology.o Lead end-to-end project management activities including defining project scope, objectives, deliverables, timelines, budgeting, stakeholder management, and resource requirementso Collaboration with Smart Factory team to develop and execute a comprehensive digital transformation roadmap for Manufacturing Execution Systems (LDS E-Quality, PMS & iTAC) for all manufacturing sites in North America, ensuring successful implementation and adoption of new technologies and processeso Provide leadership and expertise to improve, establish & meet Minimum Mandatory Requirements for Smart Factory certification in the Quality domain.o Review with plant CS&Q teams to drive the quality improvement of the critical quality controls (CTQ/CTP) leveraging leveraging IIOT & AI solutions including AI Vision, AVEVA Insight/Pi, SPC Quasaro Monitor and measure the effectiveness of implemented Quality digital improvement initiativesØ Collaborate with Global & Regional teams as an ambassador for North America in discussions & planning of organizational digital technology framework at Schneider ElectricØ Establish strong relationships with advanced manufacturing & external service providers enabling reduced costs, easy scale-up & standardizing the solutions for the organizationØ Animate workshops, training sessions, best practices, learning sessions to promote awareness and understanding of digital transformation and quality improvement initiatives.Ø Develop the digital competence of the plant quality team for quality applicationQuality First Project (30%)Ø Align Regional actions following the Global initiative of FPY & RTY for all strategic product offers & launch Continuous Improvement projectsØ Collaborate with Engineering team to host Quality First workshops to review Safety Critical parts for Power Products, Safety Switches & Busway productsØ Engage plant CS&Q teams to execute post-workshop activities: updating incoming inspection plans, JBS/OWS for S&R CTQ/CTPsØ Review Supplier Quality team post-workshop actions: Parts securitization, risk mitigation, new fixtures & tooling, PPEP/PPAP development, SAM & Technical AuditsØ Animate Control Tower calls with all stakeholders to review project progress & challenges/barriers escalationQualificationsThis job might be for you if:Ø Passionate to customer satisfaction improvement and digital applications in the quality improvement.Ø Strong leadership and influence in customer first culture change.Ø Ready to take bold actions and make breakthrough, keep raising the bar high to premium quality and service.Ø Hold bachelor’s degree or above.Ø At least 5 years of relevant experience in some of below GSC functions: CS&Q as a must, Project Management, Supply Chain / Logistics Management experience etc.Ø Skills of continuous improvement tools like 8D, FMEA, six sigma, lean manufacturing.Ø PMP certification will be a plus
