Care Coordinator
Home Instead Senior Care
- Shifnal, Shropshire
- Permanent
- Full-time
- To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.
- To understand and build effective and efficient schedules around our clients and CARE Professionals.
- Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
- Be responsive to changes in the schedule and liaise with relevant team members.
- Assign CARE Professionals to new clients in conjunction with client services team and arrange introductions.
- Ensure client schedules are built around needs and preferences and building continuous growth with the same Care Professionals the same times each week, where possible.
- Develop excellent relationships with both clients and CARE Professionals so both can enjoy positive experiences.
- Work with the recruitment team to ensure sufficient current and future staffing levels are met.
- Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
- Add and maintain all client and CARE Professionals information onto to the electronic scheduling system.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.