Operations Manager
Barkbus
- Houston, TX
- $80,000 per year
- Permanent
- Full-time
- Embody the the Barkbus core values and ensure Pet Stylist accountability towards them
- Hire and grow a team of mobile pet stylists from zero to 20+
- Drive safety, efficiency and effectiveness in all aspects of grooming operations including mobile services and hub inventory
- Accountable for team performance including but not limited to attendance, productivity, rebooking, and customer experience
- Act as primary point of contact for day-to-day service and scheduling escalations to ensure customer experience is always world class
- Own customer experience for the territory and work directly with pet parents to ensure quality of service is as expected
- Prioritize on-going training, development and engagement for Pet Stylists
- Develop and maintain productive relationships with internal cross-functional teams
- Other engaging ad-hoc duties and projects may be assigned
- You are relentless. You have the determination and grit to keep working on a problem as new challenges emerge, while maintaining the flexibility to adjust plans or strategies as needed.
- No task is too big or too small. You don't hesitate to get in the weeds and work at the lowest level of detail, but you're just as comfortable thinking long-term and big picture.
- Thoughtful attention to detail. Every action you take is driven by a strategic plan that helps dictate your decisions.
- Must be both a people and dog lover!
- Minimum 5 years of experience leading teams with at least 2 yrs leading teams of 10+ employees.
- Experience working in a dynamic and fast-paced startup environment.
- Experience with performance management of employees.
- Business acumen, knowledge of managing P&L and business growth
- Ability to quickly learn and become proficient with company tech systems.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to adapt to the needs of a changing and growing organization.
- Pet or mobile service related experience is a plus.
- Base salary starting at $80,000
- Annual bonus target of 10% base salary
- Stock options upon required tenure
- Medical, Dental and Vision Insurance
- Retirement Savings Plan
- Pet Insurance