Member Service Representative
YMCA
- Pembroke Pines, FL
- Permanent
- Part-time
- Works closely with and follows the direction of the Director or Membership Operations to ensure standard delivery of the Association Membership Agenda.
- Welcomes visitors by greeting them in person or on the telephone; answering or referring inquiries; addressing and resolving customer concerns.
- Assists members with check-in procedures.
- Ensures integrity and maintenance of member records.
- Provides members and nonmembers with information pertaining to facility functions and history of the YMCA.
- Promotes membership engagement through interactions with existing and potential members.
- Implements Membership engagement strategies and initiatives.
- Works closely with and supports sales including but not limited to:
- Creating and distributing Welcome Packets.
- Assisting with insufficient funds, cancellations and holds.
- Converting participants and other nonmembers into members.
- Assisting in achieving and exceeding monthly sales and retention goal.
- Contributes and implements innovative ideas to improve membership operations.
- Maintains professional safe and clean environment at Membership desk by following the YMCA of South Florida's safety rules and practices.
- Reports incidents / accidents to Membership Operations Director immediately.
- Participates in Annual Community Campaign and events.
- Adheres to all policies, guidelines, rules, and best practices as outlined by the YMCA of South Florida or directed by supervisor.
- High School degree or equivalent.
- Minimum of 1 years of customer service or sales experience.
- Ability to address difficult member situations / conflicts in a professional and courteous manner and exudes excellent interpersonal skills
- Ability to work independently, and as part of a team.
- Ability to multi task and meet deadlines in a fast pace environment.
- Organized and detail-oriented.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Must demonstrate a strong desire to serve others and give back to our community.
- A professional, goal driven, self-motivated leader with a positive attitude.
- Ability to problem solve.
- Accepts and demonstrates YMCA core values; honesty, respect, caring, and responsibility.
- Has a strong work ethic, excellent customer service skills; is punctual and reliable in attendance.
- Excellent computer skills and experience with standard business software i.e. Microsoft Excel and Word.
- Must be able to work flexible hours including evenings, weekends, and holidays.
- Ability to respond to safety and emergency situations.
- Bi-lingual, English and Spanish language a plus.
- CPR/First Aid and AED certified within 90 days of employment.
- Outgoing personality enjoys interacting with people.
- Ability to stay calm in stressful situations.
- High level of patience.
- Has the ability and creativity to navigate difficult conversations.