Manager, Operations Analytics, Business Process Improvement and VOS
Vertiv
- Westerville, OH
- Permanent
- Full-time
- Utilize VOS governance and framework to plan, facilitate, and manage business process improvement initiatives.
- Identify and recommend improvement towards more automated processes.
- Plans, facilitates, and manages business process improvement initiatives using agile methodologies.
- Prepare flowcharts and other related reporting packages to track both project deliverables/timelines and key issues.
- Drive effective partnership with the IT organization as a key stakeholder to drive critical process improvements and system/tool implementations.
- Liaise with local Learning & Development teams to facilitate learning, process improvement/validation and logistical coordination.
- Provide expert support, analysis, and research into complex problems and processes relating to O2C and P2P processes.
- Maintain a strong focus on execution of delivery of short-term results while moving toward the long-term vision.
- Nurture a culture of continuous improvement, best practice sharing and process standardization and align with other Regions where possible.
- Identify opportunities to streamline processes, automate tasks, and improve workflows to increase efficiency and reduce costs.
- Assist in the implementation of process improvements, system enhancements, and operational changes.
- Demonstrate Vertiv behaviors: (1) own it, (2) act with urgency, (3) foster a customer-first mindset, (4) think big and execute, (5) lead by example, (6) drive continuous improvement, and (7) learn and seek out development.
- Bachelor's degree in Business Administration, Operations Management, or a related discipline.
- 3-7 years of experience as an Operations Analyst, Business Analyst, or similar role.
- 3+ years of experience in a management role.
- Worked in an international and culturally diverse organization.
- Strong written and verbal communication skills in English; other languages are a plus.
- Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.
- The ability to analyze data, make informed decisions, and solve complex problems.
- Good attention to details.
- Advanced experience with ERP financial applications (Oracle preferred).
- Proficient in Microsoft Office Suite (experience in Power BI preferred).
- Proficient in data analysis tools and software, such as SQL, and/or business intelligence platforms.
- Project management experience and familiarity with Agile process improvement methodology is a plus.
- Ability to work collaboratively with others and contribute to a positive team dynamic.
- Strong, proven business partnering mentality; has the maturity and awareness to strike the right balance between facilitating and challenging the business.
- Strong leadership abilities, including the ability to motivate and guide a team.
- Proven ability to influence others.
- Can adapt to change and navigate uncertainty.
- Ability to effectively manage time and resources against agreed deadlines for activities.
- Excellent organizational skills and the ability to work on multiple projects.
- Demonstrated ethical decision-making and integrity.
- The ability to build and maintain professional relationships with clients, colleagues, and other industry professionals.
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development