Customer Success Manager - Benelux
VRP Consulting
- Rotterdam, Zuid-Holland
- Vast
- Voltijds
- Ownership of 8-10 accounts,
- Working closely with sales and delivery teams
- Building relationships and understanding of client business, objectives, and roadmaps
- Proactively look for opportunities to expand the business with the client and increase revenue
- Customer retention & renewal
- CRS + extension SOWs (within rate card and commercial parameters)
- Salesforce Opportunity pipeline mgmt
- Escalation path from client or Delivery Manager / Project Manager
- Client account planning and Quarterly Business Reviews
- Approving SF customer stories and VRP case studies
- Requesting CSATs (by logging projects in the SF partner portal)
- Maintain customers as active references
- Invoice approvals
- Unbilled time/investment requests
- Project expenses and resourcing approvals
- Account status and milestone monitoring
- 5+ years as an account manager within product or services consulting
- High level knowledge of the Salesforce platform and how customers get benefit from the Salesforce - is essential
- Demonstrable ability to manage and grow enterprise accounts
- Achievement and success-driven personality
- Comfortable building relationships with C-level stakeholders and Salesforce AEs
- Great customer facing skills with ability to build and nurture relationships
- A challenging position at a renowned and fast-growing Platinum Salesforce Partner
- Lots of flexibility in a combination of working from home and at the office
- Smartphone and laptop
- Expense allowance
- Travel allowance
- Pension scheme, 27 vacation days and 8% vacation pay