Help Desk Agent
AtkinsRéalis
- Riyadh
- Permanent
- Full-time
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information
- Accurately document and update records in required systems
- Follow up in a timely manner to ensure customer satisfaction
- Understand all programs, systems, and procedures necessary to perform job effectively
- Where applicable, communicate with customers to attempt to bring resolution
- Communicate feedback and progress to management
- Maintain diplomacy and tact when dealing with upset or escalated calls
- Escalate customer complaints and/or calls through the appropriate channels to management
- Provide feedback to management concerning possible problems or areas of improvement
- Make recommendations to implement improved processes
- Perform other duties as assigned by management
- Processes all requests pertaining to key services and organizes all files related to Key Control.
- Mail room function – Notification and keeping records of sent and received mails and packages
- Ability to maintain the highest level of confidentiality
- Proficient personal computer skills, including Microsoft Office
- Excellent interpersonal, written, and oral communication skills
- Ability to work in a team fostered environment
- Ability to work in a multi-tasked environment
- Ability to prioritize and organize work
- Ability to adapt to a flexible schedule