PBX Operator @ Lanier Islands Resort - Part-Time
Benchmark Hospitality
- Buford, GA
- Permanent
- Part-time
- Full Time employees have access to Medical and Dental insurance to fit your needs
- Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
- 401K match (Let us help you build your financial future)
- Companywide Hotel Room Discounts (Who doesn’t love to get away)
- Paid Time Off
- Employee Assistance Program (We are here to support you)
- Employee family events (bring the kids!)
- Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
- Many more, please inquire for more details Nestled on the shores of Lake Lanier lies Lanier Island Resort – an island destination spread out across 1200 acres unlike any resort in Georgia. Our property features 282 guest rooms, indoor/outdoor meeting spaces, golf course, multiple dining options, nature trails, and other points of interest. Legacy Lodge at Lanier Islands boasts 282 guest rooms, 22,000 sq ft of event space, and 2 restaurants.
- To answer incoming calls within 3 rings and to direct calls throughout the resort providing courteous guest service, using guest name and responding promptly to guest questions, complaints or requests.
- To dispatch all guest calls through radios or devices to the appropriate departments
- Become fully familiar with the resort's outlets and services available to the guests and be able to provide accurate information on guest services at all times.
- To obtain updated information daily on resort events and be able to accurately answer inquiries about these events.
- Understand how to operate accurately the resort telephone system SMS system to provide maximum courteous and efficient telephone service to all customers.
- To follow up with all guest calls and complaints (using guests name)
- Be able to perform concierge duties including restaurant reservations, resort activities, off property attractions
- To Log and store all guest packages following all procedures
- Maintain the PBX area in a neat and orderly manner.
- Be familiar with the resort's emergency procedures to pay a key role in the event of an emergency.