Customer Service Advisor
Office Angels
- Exeter
- £25,000 per year
- Permanent
- Full-time
- Plan and prioritise workload to maximise efficiency and meet deadlines.
- Be the first point of contact for customers, providing accurate information and resolving inquiries swiftly.
- Identify the best solutions for each customer, creating value for both the organisation and clients.
- Communicate effectively through phone, face-to-face, and email interactions.
- Handle customer complaints empathetically, seeking resolutions that satisfy their needs.
- Maintain accurate records and produce necessary documentation and reports.
- Review and update company systems and procedures.
- Perform general administrative tasks such as filing, photocopying, scanning, and archiving.
- Adhere to company policies, particularly in terms of customer service, health and safety, and equality and diversity.
- Proven customer service experience, demonstrating excellent problem-solving and decision-making skills.
- Strong organisational and time management abilities, with great attention to detail.
- Effective communication skills, both verbal and written, at all levels.
- Proficiency in Microsoft Office Suite.
- Ability to work well under pressure, meet deadlines, and multitask effectively.
- Previous experience in waste management or a similar industry would be advantageous.
- Team player with the capability to work independently.
- Willingness to learn and develop professionally with a positive attitude.