ServiceNow Engineer
ServiceNow
- Heredia
- Permanente
- Tiempo completo
- Manage the complete lifecycle of production/sub-production environments including necessary configurations and integrations, and application admin activities.
- Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner.
- Assists in troubleshooting integration, and user management issues by digging into application and system logs
- Develops procedures and scripts for monitoring and automation of manual processes.
- Engage with product engineering and support teams to troubleshoot issues and any planned activities
- Maintain system documentation for configuration and troubleshooting of known issues.
- Develop and share best practices for Admin operations and enhancements based on lessons learned
- Participate in activities outside of core hours and on weekends when required including participating in on-call coverage for the team.
- Bachelor’s degree in computer science or related field with 3+ years of IT industry experience.
- Strong communication and presentation skills, with the ability to work with both technical and non-technical stakeholders.
- Strong analytical and troubleshooting skills.
- Ability to multi-task and manage expectations in a fast-paced environment with competing priorities.
- Strong understanding of technology platforms, particularly web applications/SaaS platforms
- ServiceNow platform administration experience preferred.
- Experience supporting/administering other enterprise platforms and technologies is an advantage.
- Good knowledge of JavaScript libraries, Web services, SOAP, Java, SQL, and LINUX
- Experience working with application logs, prefer experience using Splunk
- Good understanding of ITIL framework or experience working in an ITIL-based environment