Safety and Security Manager
Hilton
- Dubai
- Permanent
- Full-time
- Manage the internal and external guest accident/incident records by applying standard legal practices where necessary
- Guide the investigative process relative to criminal activities at the Property Level
- Manage health and safety, food safety, fire safety, security, trading standards, public health, housing, and disability within allocated hotels
- Assist in investigations at hotel level and provide advice for the protection of the company's owned and managed assets
- Liaise with local enforcement officials on statutory routine inspections and accident investigation
- Analyze statistical accident data to allocate resources for high risk areas at hotels
- Provide support to operations, statutory specialist training, supplier approval and crisis management
- Manage overall safety, fire safety, security
- Implement safety risk management practices in line with the company's safety policy
- Actively reduce guest complaints relating to safety and fire safety
- Audit the hotel to confirm Health and Safety/Food Hygiene compliance
- Train Safety issues to managers, supervisors and colleagues
- Five or more years in Security or related experienced required within the hospitality industry
- Effective time management skills
- Supervisory skills
- Positive attitude
- Good communication skills and people skills
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work under pressure
- Ability to work on their own
- Ability to deal effectively with all team members and guests, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information
- Experience in Safety and Security Management
- Fire Safety Management/Risk Assessment
- Ability to make decisions independently, complete in-depth investigations and act as expert in Safety and Security within the hotels
- Communicate with team members to assist in their personal development through identification of individual training needs, development or support
- Participate in necessary training and request training to meet development needs
- Ability to read, listen and communicate effectively in English both verbally and in writing in order to ascertain and document important information
- Thorough knowledge of the hotels floor plans and layout of the building(s), function rooms and working knowledge of the city and surrounding area
- Ability to use a variety of programs on the computer in order to prepare correspondence, produce reports and presentations and communicate via email
- Ability to stand, walk and/or sit and continuously perform essential job functions for an eight-plus hour shift
- Visual ability to observe team members in the work place, analyze operations and detect situations of concern with regard to both team member and guest behaviors
- High school graduate or equivalent
- University degree in security and safety
- Fire Safety Management/Risk Assessment
- Knowledge of safety regulations
- Previous experience with Hilton Security and Safety standards