Program Assistant / MCP Motor Carrier Specialist
State of South Carolina
- Richland County, SC
- $36,686-39,311 per year
- Permanent
- Full-time
- Processes MCS transactions for all programs (i.e. IRP, IFTA, UCR, etc.), interstate and intrastate CMV's, including but not limited to title work, new IRP/IFTA accounts and eforms, reinstatements, IFTA tax returns and amendments, HVUT tax, renewals, add, transfers, add w/transfer, delete vehicles, and other non-routine transactions for customers.
- Evaluates documents provided by the customer to determine if the appropriate and compliant documentation is being submitted.
- Verifies carrier's status utilizing FMCSA/PRISM and/or other state/federal system applications prior to issuing credentials.
- Ensures customer account is updated and accurate in MCS system (i.e. suspended, closed, revoked, out of service, etc.).
- Supports all office-related tasks associated with the daily operations of all MCS programs including call rotation for MCS Help Desk and special projects as required.
- Reconciles inventory, completes end of day processes, prepares summary report of daily activities, and accounts for and balances revenue collected with transactions processed.
- Retains accurate department records for state, federal and program reporting; ensures carrier's information is stored in the document management system so that supporting documentation is made available for peer review, audits, member jurisdictions, enforcement, administrative hearings, suspensions, cancellations, and data uploads.
- Researches and provides customer records/reports for upper management.
- Maintains professional growth and development to keep abreast of the programs administered through MCS, the MCS systems, and state/federal regulations and reporting.
- Reports productivity stats daily and maintains output percentages set by the department.
- Performs other duties as required by Supervisor and the Chief of MCS.Minimum Requirements
- Ability to learn and explain SCDMV policies/procedures and MCS program requirements to customers.
- Maintain up-to-date knowledge of the status of MCS program areas.
- Ability to communicate effectively, both orally and in writing. Intermediate skills in Microsoft Office products including Excel, PowerPoint, Word, Outlook, and with the internet for the purpose of research.
- Proficiency in using various forms of technology and system applications.
- Knowledge of SCDMV Phoenix and Celtic MCS systems a plus.
- Works independently with limited supervision after a period of training.
- Requires a high degree of self-motivation, integrity, initiative, and professionalism.
- Must ensure that the SCDMV policies and operational procedures are followed.
- Works in a general office environment. May be required to work extended hours outside of the normal scheduled work week. Some overnight travel may be required.
- Must be able to lift 10-15 lbs. The work requires sitting for prolonged periods of time and significant time spent at a computer.
- A high school diploma and two (2) years relevant job experience or an equivalent combination of education, training, and related experience.
At the SCDMV you get to be part of exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.The South Carolina Department of Motor Vehicles offers an exceptional benefits package for full time employees (FTE) employees.
- Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
- 15 days annual (vacation) leave per year
- 15 days sick leave per year
- 13 paid holidays
- State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
- An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household