CUSTOMER SUPPORT AGENT

Aircash

Zagreb
Stalni radni odnos
Puno radno vrijeme

Prije 1 mjesec
Jednostavna prijava

Hi,We are Aircash, the first Croatian Fintech, a licensed EU electronic money institution and issuer of the Aircash Mastercard prepaid card.Our vision is to be the most creative super-app in Europe and to create a better payment experience for everyone.That is why we innovate every day to provide new products and services to our users and create new trends in the Fintech industry.Our team of 100+ employees works on one product – the Aircash platform – and continuously develops new, innovative services and functionalities using our own knowledge and resources.If you are interested in working in a stable, profitable and constantly growing environment, on a platform with over 500,000 users across Europe, contact us - we would love to talk to you!Our team is looking for a CUSTOMER SUPPORT AGENTS with knowledge of several (min 2) foreign languages at a conversational level. Croatian/English as a must + Greek or Romanian (Slovenian, German) to:

Provide fast and quality-based support to potential and existing Aircash users via all available communication channels
Execute administrative tasks and coordinate interactions with users
Work in shifts (regular workdays, weekends, public holidays – according to the monthly working hour schedule)
Employment options: Full Time / Student Contract

What skills and knowledge does our ideal candidate have?

Minimum SSS (High School diploma), preferably in the Economic field of study
Experience in Customer Support roles and communication with users
Excellent communication and teamwork skills
Proficiency in Microsoft Office tools
Active knowledge of the English (Croatian) and languages listed above
Persistence, accuracy and proficiency in executing work tasks
Focus on Users and their needs
Active solving of user inquiries received by email or phone
Ability to recognize additional opportunities to provide support to users
Responsibility for service quality
Excellent organizational skills and problem-solving orientation
Continuous efforts put towards task and support process optimization
Availability to work in shifts and during weekends and holidays

What can you expect?

Work at the top of FinTech industry and on the international market
Opportunity to participate on interesting, global reaching projects
Dedicated time and resources for growth and adopting new skills
Supportive work environment that encourages you to grow and learn
Competitive salary, as we regularly research the market so you can expect a competitive salary according to your experience
Shift work, 7 days a week with adequate compensation for working on Sunday and the holidays
Occasional remote work from home
Start your working day off right, coffee and tea are waiting for you every morning in our kitchen with the view
Daily lunch – catering service, 5 different menus every day (including veggie) and fresh fruit delivered to the office daily
100% paid Multisport card (for Full Time)
Christmas, Easter bonus and annual gift

Where will you be working:

We value time and knowledge that our employees put into their work - which is why we have a personalized onboarding process into your new role with us
Our success is based on listening to the opinions of our employees and their proactivity- you will have the opportunity to give your feedback as well as receive it on a regular basis
We invest in our employee’s knowledge and provide them with all the tools and resources needed for them to be at the level of challenges
You will be working in a company where friendly and team atmosphere is deeply rooted as core value

Aircash