Employee Service Specialist with German
British American Tobacco
- București
- Permanent
- Full-time
- Collects and verifies supporting documentation from employees and line managers in order to initiate / complete HR transactions
- Analyses customer requests and determines where queries require specialist support or forwarding to appropriate parties;
- Processes administrative and transactional requests using online tools, systems and apps. These requests refer, but are not limited, to: personal data changes validation where it is legally required, personal data changes performed on behalf of employees where there is no access to self-service, work data changes initiation for employees, document creation, document management according to company policy
- Provides guidance to employees and managers in solving requests using the self-service functionalities of HR systems, including rerouting to appropriate sources of information;
- Responsible for keeping up to date with the system and procedure changes so that the information provided to employees is correct, and identifying HR procedures improvement opportunities
- Fulfills all activities related to data management within the human resources area and personnel administration services according to standard operating procedures
- Provides support for the entire personnel administration process, supervises existing workflows within the hiring cycle of an employee (hire, contractual changes, contract suspension and termination), by fulfilling the allocated transactions
- Creates the vital documentation corresponding to various phases within the hiring cycle of an employee (hire, contractual changes, contract suspension and termination) according to the operating procedures
- Proficient in English and German
- MS Office package knowledge
- Knowledge of the systems and technologies used (SuccessFactors - Employee Central, Case Management System, Knowledge Management System etc) will be a plus.
- Knowledge of HR policies and processes, interpretation of information necessary to provide support or resolve transactions;
- Customer Service - provides services necessary to meet customer needs, identifies continuous opportunities to deliver services with a professional result and good quality;
- Problem Solving - identifies, negotiates and coordinates the solutions needed to solve problems;
- Effective Communication - Demonstrates excellent verbal and written communication skills related to different communication channels and different groups of people Education / Qualifications / Certifications Required
- Bachelor's degree or student certificate from University
- Global Top Employer with 53,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women's Day Best Practice winner
- Seal Award winner - one of 50 most sustainable companies