Income Officer
Venn Group
- Sheffield
- Temporary
- Full-time
- Being responsible for all aspects of the rent recovery process including chasing arrears over the phone, sending letters, and carrying out home visits
- Negotiating new payment plans and set up direct debit schemes
- Liaising with the housing benefit departments to chase back payments and ensure that tenants were maximising their housing benefit
- Working closely with other teams within Tenancy Services and other departments to ensure effective delivery of services to customers
- Preparing cases for court using the PCOL system and attended court and evictions on behalf of the organisation
- Working with tenants both over the phone and face to face, offering advice and guidance in relation to benefit and income maximisation
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