Service Delivery Analyst Specialist
FIS
- England
- Permanent
- Full-time
- Works closely with clients and business partners to understand business and technology requirements that drive analysis and design of quality technical solutions. These solutions must be aligned with business and IT strategies and comply with FIS architectural standards.
- Analyzes business and technical requirements; translate those requirements into product designs.
- Communicates system architecture to technical and business audiences.
- Writes technical specifications and other forms of documentation.
- Responsible for Service Delivery of all CIO owned functions to the Cleared Derivatives business (Infrastructure, Network, Backups, Delivery, etc..)
- Focus on hosting solution availability and resiliency for tier 1 customer on the FISCD application. Point of contact for bespoke environment, face off to internal and external stake holders.
- Solution, implement and maintain Cyber Resiliency patterns.
- May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices
- Previous experience in Service Delivery role
- Technical background and ability to quickly lean and understand new technologies.
- Willingness to learn and take on new challenges across a broad range of activities.
- Proficiency in business modelling and business requirements definition disciplines
- Understanding of software/hardware installation methodologies
- Ability to estimate work effort for project sub-plans or small projects and ensure projects are successfully completed
- Excellent analytical, decision-making, problem-solving, team and time management skills
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
- Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
- Willingly shares relevant technical and/or industry knowledge and expertise to other resources
- Ability to persuade and influence others on the best approach to take
- Flexibility, versatility, dependability
- Positive outlook, strong work ethic
- Experience with Networks, Kafka, Splunk, Infrastructure backup processes
- Demonstrated knowledge of FIS products and services
- Demonstrated knowledge of financial services industry
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A variety of career development tools, resources and opportunities
- The chance to work on some of the most challenging, relevant issues in financial services & technology