Senior Manager, Renewals

Tricentis

Manila City, Metro Manila
Permanent
Full-time

1 month ago

What you’ll do as a Senior Manager, Renewals at Tricentis:Our Renewals Team is growing rapidly and we’re looking for a passionate, results driven leader that can help scale our Global Renewals Team.Tricentis’s Renewals Team is a critical part of our Customer Experience organization. As a Senior Manager, Renewals you will be responsible for leading a high performing team of Renewals Managers located in our APAC region. Your mission is to ensure customers receive an exceptional experience during the Renewal phase of their journey with Tricentis, while achieving company retention targets.Responsibilities:

Lead a team of 6-8 Renewal Managers
Exceed renewal rate, renewal bookings and upsell targets quarterly and annually.
Maintain rigor within assigned Renewals teams to ensure timely engagement with customers, accurate forecasting and successful, on time renewals.
Strategize with Renewals Managers on complex renewals leveraging risk mitigation techniques.
Develop strong working relationships with Sales, Partner, and Customer Success leadership to foster tight alignment of respective teams.
Assign Renewal Opportunities
Deliver forecast to Renewals leadership.
Work cross-functionally with Finance, Sales Operations, Legal
Act as escalation point internally and externally.
Hire, Coach, Develop Renewals Managers

Qualifications:

10+ years of Renewal Sales or Account Management experience
5+ Years leading a team in a high volume, fast-paced environment.
Experience working through Partners/Channel
Willingness and ability to work cross functionally and collaborate with numerous departments in the organization.
Strong sense of personal accountability and ownership
Exceptional communication and organizational skills
Strong attention to detail
Ability to communicate effectively in both English.
Experience in software quality assurance and testing a plus.
Knowledge of DevOps methodologies is a plus.

We offer:Market competitive salaryFavourable working atmosphere in a rapidly expanding companyPersonal and professional developmentPermanent, full-time employmentAnd more!At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we’ll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.Demonstrate Self-Awareness: Own your strengths and limitations.Finish What We Start: Do what we say we are going to do.Move Fast: Create momentum and efficiency.Run Towards Change: Challenge the status quo.Serve Our Customers & Communities: Create a positive experience with each interaction.Solve Problems Together: We win or lose as one team.Think Big & Believe: Set extraordinary goals and believe you can achieve them.Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, colour, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.#LI-SA

Tricentis

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