Subject Matter Expert – AR Collections
- Türkiye
- Kontrat
- Tam zamanlı
- Education: Any bachelor's or master's degree & and finance background will be an added advantage.
- Experience: 5+ years of Experience in Accounts receivable Collections
- Fluency in French and English is important to be able to interact with customers for credit and collections-related issues and maintain customer relationships for seamless customer experience.
- Ability to work with remote teams to be able to prioritize and highlight issues and challenges and share feedback is key for the role.
- Should be Flexible to work night shifts.
- Collect customer payments in accordance with payment due dates.
- Ability to take part in various strategic initiatives related to continuous improvement, learning & training of team members, take lead of small projects and customer problem-solving exercises.
- Skills and experience matching those resolves customer-billing problems and maintains accounts receivable delinquency, applying good customer service in a timely manner and maintaining healthy past due trending on the portfolios.
- Reviews and prioritizes open accounts for collection efforts.
- Role of mentor and back up for the associates incharge of and bringing them up the learning curve
- Solves cash applications and Evaluated Receipt Settlement mode of ordering and payment.
- Making outbound collection calls in a professional manner while keeping and improving customer relations.
- Initiate contact, via phone and/or e-mail, with a large portfolio of customer accounts using to determine the reason for past due accounts receivable. Customer communication will require critical thinking skills to probe into the reasons for non-payment to ensure the proper resolution can be implemented.
- Based on customer responses, recommend and implement action plans for resolving delinquent transactions. Action plans may require the credit analyst to engage VWR associates from other departments, e.g., sales reps, pricing, etc. or outside parties, e.g., vendors, freight carriers, etc.
- Reconciliation of assigned accounts to ensure that payments and credit memos are properly applied.
- When necessary, escalate collection problems to CFS Management and/or Sales Team to assist in collection/resolution process
- Approve and authorize release of orders according to credit line and payment history within established guidelines.
- Communicate the status of the assigned portfolio and/or specific accounts to CFS Management and/or Sales Team.
- Work on special projects, e.g., account clean up, as needed.
- Identify issues attributing to account delinquency and discuss them with management.
- Review and monitor assigned accounts and all applicable collection reports.
- Provide timely follow-up on payment arrangements.
- Process Payments & Refunds as applicable.
- Resolve billing and customer credit issues.
- Update account status records and collections effort.
- Report on collection activity and accounts receivable status.
- Mail correspondence to customers to encourage payment of delinquent accounts.
Vacancies in Turkey