Account/Contract Manager-Bristol/Cardiff
ROC Recruitment
- Bristol Area Cardiff
- £45,000-48,000 per year
- Permanent
- Full-time
- Manage a small portfolio of TWM contracts
- Develop and maintain long-term relationships with key stakeholders
- Ensure H&S procedures and risks are well managed
- Regular visits to customer sites to ensure ongoing projects are delivered efficiently and in line with agreed timescales
- Development of ongoing improvement plans
- Develop new initiatives and innovations
- Escalation point for any service issues
- Identify opportunities to grow business with existing clients
- Production of customer Management Information
- Ensuring accurate monthly invoicing
- Forecast and track client account metrics
- Work alongside sales team to deliver new contract implementations
- Previous experience of long term contract retention
- Previous experience of growth of existing accounts
- Evidence of increasing profitability
- Effective communicator across all levels and able to build relationships with key stakeholders
- Innovative and able to come up with new ideas and processes to streamline work
- Punctual