IT Support Manager at West Indian Ocean Cable Company (WIOCC)
West Indian Ocean Cable Company
- Kenya
- Permanent
- Full-time
- Manage the system and server infrastructure of the company including testing & troubleshooting
- Develop, obtain approval and report on the IT budget
- IT security and audit compliance management including ISO27001 including anti-fraud and cyber security threat reduction and penetration tests, legal and Government compliance
- Internal and external audit management
- Develop, maintain and update IT plans, procedures and processes
- Manage the IT team within the support team including the IT Helpdesk and Cyber-Security
- Manage software releases and administration of users
- Manage Group IT Helpdesk and Office Communications Network including PBX and ACD systems
- Adhere to and lead compliance with all company policies and procedures
- Assist other departments and lead and report on projects as requested by the Programme Manager
- Projects and reporting as directed by Director IT / VP OATS
- computer science / engineering or equivalent from a recognized university
- Cloud Technical certifications in Microsoft 365, Mimecast or Others
- Professional certifications in IT Security (CISSP, CCSP, CISA, CISM) is essential.
- Requires minimum of 5 year's technical experience in telecom industry at least 3 years in second level B/OSS technical support or equivalent, management experience essential
- NetSuite administrator / developer (desirable)
- Software development skills (Javascript, Java, Powershell)
- System architecture and analysis, design and modeling skills (BPMN)
- Database management qualifications and skills (Oracle, MS SQL, MySql)
- Cloud infrastructure platforms (Microsoft Azure, AWS)
- System administration (Linux, Windows)
- Security and risk management, cyber resilience, backup and recovery, Firewalls, VPN, Data Loss Prevention, IDS/IPS, Web Proxy, Mimecast and Security Threats
- Technical experience of operations/business support systems and CRM and ERPs
- Data protection compliance and information security management system ISO 27001, NIST, CSF
- Desirable, finance / accounting qualification
- Team leader and manager, motivator, client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate and flexible, personnel excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Excellent English written and verbal communication skills, passion for technology and innovation
- Ability to work under pressure, multi-task and think creatively, mentor, coach and train others
- Efficient time management, fast learner in a fast-paced dynamic environment
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