Sales Lead, Deckers Brands
Deckers
- Goleta, CA
- $16.50-21.00 per hour
- Permanent
- Part-time
- Greet all customers promptly and courteously as they enter the store.
- Direct customers throughout the store or to the specific area the customer requests. Find out the specific needs of each person that enters the store.
- Give accurate and current information about the product for all inquiries; if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store.
- Understand and effectively communicate the return policy.
- Maintain a positive and cheerful attitude and cooperate with teamwork.
- Apply the above standards to all phone inquiries.
- Instill in employees the meaning and importance of customer service as outlined in Be the Brand service program by observation, feedback and role modeling exceptional service.
- Responsible for partnering with Store Management Team to train and develop new sales associates.
- Inspire employees to contribute to the overall productivity of the store and lead by example.
- Promote a positive work environment by recognizing outstanding performance and maintaining a respectful work place.
- Communicate any special customer requests to management as it relates to product or service
- Be personally available to all customers to communicate and identify their needs and address their questions and concerns.
- Ensures the sales floor is clean and organized at all times.
- High School Diploma
- 1 – 2 years’ experience in retail store management
- Work/Life Balance
- Integrity & Trust
- Effective Team Building
- Managerial Courage
- Continuous Change
- Customer Focus
- Proficient in Microsoft Applications
- Ability to effectively prepare and present information and respond to questions from management, clients, and other employees of the organization.
- Effective empowering communicator, good problem solver
- Knowledgeable in current trends
- Excellent verbal and written communication skills and problem solving abilities
- Excellent team-building and organizational skills
- Ability to multi-task in a fast paced environment
- Exceptional attention to detail
- Excellent customer service skills
- Physical ability to stand for extended periods
- Ability to work varied hours/days, including nights, weekends, and holidays as needed
- Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers.
- Manual dexterity required.