Microwave Transmission Technical Support Engineer (Tier -2) - HDCGN004

Human Direct

București
Permanent
Full-time

Acum 2 luni
Aplică ușor

Our partner is the global innovator and leading solutions provider of . They help operators and other service providers worldwide increase operational efficiency and enhance end customers’ quality of experience with innovative wireless backhaul and fronthaul solutions.The company's unique multicore technology and disaggregated approach to wireless transport provide highly reliable, fast-to-deploy, high-capacity wireless transport for 5G and 4G networks with minimal use of spectrum, power, real estate, and labor resources. They deliver a complete portfolio of turnkey end-to-end AI-based managed and professional services that ensure efficient network rollout and optimization to achieve the highest value for their customers. Their solutions are deployed by more than 400 service providers, as well as more than 800 private networks, in more than 140 countries.What will you do:

Follow support processes/cases through the CRM system
Work in a fully equipped lab environment to reproduce field issues and for self-training
Analyze and debug system performance from collected data to identify points of failure.
Act proactively to prevent issues from happening by providing suggestions and advice to customer
Support Ceragon engineers in the regions
Handle most complex and difficult cases and deliver the solutions to customers
Follow up product development/changes with close cooperation with Tier-3 expert team.
Direct interaction with Ceragon Certified customer’s resources for higher complexity support requirements
Document resolutions for reported issues for further training purposes through creating knowledge items

RequirementsMust:

Electronic/Communication/Computer Engineer (BA/BSc)
2-3 years of experience with interfacing customers (support, presales)
Proven experience with installation, configuration, and advanced troubleshooting of Microwave/transmission networks (Operations experience)
Strong Ethernet/IP/networking knowledge
Understanding packet switch network resiliency protocols, xSTP, G8032.
Strong SDH/PDH knowledge
Understanding of synchronization principles and standards
Multivendor telecom experience, NOC, or operations
Understanding radio link planning principles
Experience with SNMP-based NMS platform
English–Fluent (read + Write + Speak)
Excellent communication skills

Advantage

CCNP or equivalent level knowledge, MEF-CECP
Willingness to work for flexible time zone coverage (Morning/Afternoon)
Open for on-call availability

BenefitsWhat's in it for you?

Benefits Online Platform
Regina Maria Medical subscription
7 Card
Bookster
Tennis and Football
Company Events
Foosball, Darts, Xbox, Ping-pong

Human Direct