Job Description:Your RoleThe Strategic Partnerships and Pilot Programs unit seeks a Market Researcher, Principal to join the Design Studio, a user experience focused team central to piloting innovative member-centered solutions to improve health outcomes for Blue Shield of California members and their communities. The researcher in this role will report to the Senior Manager of Market Research in the Design Studio. In this role you will leverage user-centric mixed methods to guide pilot and partnership development, implementation, and measurement. You will use qualitative and quantitative methods throughout your work. You will work collaboratively with researchers, designers, and program managers to center user needs, motivations, and behaviors in pilot design and implementation improve member experiences and health outcomes.This position requires strong research skills, including the ability to design, implement, and analyze end to end quantitative and qualitative studies, in addition to collaborative stakeholder management in the pilot and partnership space. This requires identifying optimal fit between member and business needs with potential partners and interventions and successfully designing pilots with measurable, quantifiable outcomes.Your WorkIn this role, you will:
Evaluate user interactions and apply qualitative and quantitative data analysis to identify opportunities to improve member experience
Manage all phases of mixed method (qualitative and quantitative) research design, execution, and analysis; Develop research plans, generate hypotheses, engage research participants, collect and analyze data, and generate insights and recommendations
Collaborate across all levels of the organization to define business and research objectives
Collaborate, influence, and communicate across technical and business stakeholders at all levels of the organization to effectively influence pilot and product design from a user-centered approach
Address complex research questions where direct observation or contact with users is not available using secondary research, including literature review and landscape analyses
Conduct primary and secondary research and explore industry trends to better align ideas/products and enhance the consumer experience
Create impactful presentations
Work in a highly collaborative setting, ability to effectively influence and work with senior leaders
Qualifications:Your Knowledge and Experience
Requires a bachelor's degree or equivalent experience
Requires at least 10 years of prior relevant experience
Requires end-to-end research management experience
Requires experience managing and extracting insights from both quantitative and qualitative research
Requires comfort leading in a highly collaborative setting, ability to effectively influence and work with stakeholders and senior leaders
Requires deep expertise in qualitative and quantitative user research methods and analysis, including statistical analysis using R, Python, SAS, or STATA
Required expertise in human-centered design
Preferred expertise in health, psychology, or behavioral economics
Preferred Masters' Degree or PhD with public health, statistics, or quantitative social science focus
Pay Range:The pay range for this role is: $ 145970.00 to $ 218900.00 for California.Note:Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.#LI-SS8About the Team:Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California's top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us!Our Values:
Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.
Our Workplace Model:Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever. That's why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.Two ways of working: Hybrid (our default) and office
Hybrid - In a business unit approved office a few times per year to 3 days per week, on average
Office - In a business unit approved office 4+ days a week, on average. If the role you're applying for is deemed an “Essential Role,” the company has determined that the role can only be performed in a Blue Shield office or in the field and would require your to meet the office worker classification.
Physical Requirements:Office Environment - roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.Equal Employment Opportunity:External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
