Community and Customer Liaision Advisor
Niyaa People
- Birmingham
- £28,000-32,000 per year
- Permanent
- Full-time
Mon-Fri/40 hrs
Birmingham area (office based)
£28-32k per annum
PermanentAs a Customer Liaison Advisor, your duties will be:
- Managing relationships with clients and supervisors to identify issues and putting in effective plans in place to resolve
- Managing councillor queries, press queries, compensation queries
- Ensuring accurate notes are recorded
- Assisting and co-operating with the client and customer service team in the investigation of complaints
- Providing performance reports for customer service manager and clients monthly
- Collecting negative feedback data recieved
- Helping in organaising community events
- Complaints handler/ Customer relations/ Customer service/ Customer Liaison/ Resident Liaison experience
- Experience in the construction industry (preferred)
- Great customer service experience
- Have clean UK Drivers License
- Previous property maintenance or construction experience would be beneficial
- Car or car allowance
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks
- 24/7 Employee Assistance Program and access to mental wellbeing app