Community and Customer Liaision Advisor

Niyaa People

  • Birmingham
  • £28,000-32,000 per year
  • Permanent
  • Full-time
  • 14 days ago
The chance to work for a well-established property service company in Birmingham has become available for a Customer Liaison Advisor on a permanent basis working 40 hours per week. This role is offering great career opportunities and a long list of company benefits!Customer Liaison Advsior
Mon-Fri/40 hrs
Birmingham area (office based)
£28-32k per annum
PermanentAs a Customer Liaison Advisor, your duties will be:
  • Managing relationships with clients and supervisors to identify issues and putting in effective plans in place to resolve
  • Managing councillor queries, press queries, compensation queries
  • Ensuring accurate notes are recorded
  • Assisting and co-operating with the client and customer service team in the investigation of complaints
  • Providing performance reports for customer service manager and clients monthly
  • Collecting negative feedback data recieved
  • Helping in organaising community events
As the successful Customer Liaison Advisor, you will have the following:
  • Complaints handler/ Customer relations/ Customer service/ Customer Liaison/ Resident Liaison experience
  • Experience in the construction industry (preferred)
  • Great customer service experience
  • Have clean UK Drivers License
  • Previous property maintenance or construction experience would be beneficial
The successful Customer Liaison Advisor will receive:
  • Car or car allowance
  • 24 days annual leave (+ public holidays)
  • Life Cover equivalent to 1 times annual salary
  • Employee discount shopping schemes on major brands and retailers
  • Gym membership discounts
  • Cycle to work scheme
  • Holiday purchase scheme
  • 2 corporate social responsibility days per year
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
  • Attractive Employee Referral Rewards Scheme
  • Access to our growing employee networks
  • 24/7 Employee Assistance Program and access to mental wellbeing app
If you think you would be a suitable fit, please apply directly or contact 0121 790 0980 for more details.

Niyaa People