Registered General Manager
Riverside
- United Kingdom
- £45,793 per year
- Permanent
- Full-time
Contract Type: Permanent
Salary: £45,793 per annum
Working Hours: Full time 37.5 hours per week
Working Pattern: 5 days out 7 could include weekends
Location: Haringey, LondonIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Registered General ManagerYou will lead the service and drive high-quality care and support in an exceptional environment. Our aim is to improve the quality of life of our residents, building confidence and skills to allow them to live independently while playing an active role in their communities. We view all our customers as individuals with specific needs, treating them with respect and dignity, and focusing on achieving real results.
The post-holder will manage all aspects of the service including financial, operational and leadership; they will optimise profitability and the financial return and provide the highest quality of care and services to our residents.
The post-holder will guide, plan, organise and manage tasks and resources to bring about the successful delivery f senior living to agreed time, budget and quality standards.About youWe are looking for someone with:
- Experienced CQC Registered Manager with a sound knowledge CQC Compliance.
- Experience in Service improvement in a CQC setting
- Experience of managing a team in a care and support setting
- Good level of IT skills and literacy.
- Experience of effective budget management.
- Knowledge of hospitality and customer service
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
- You will be the CQC Registered Manager, line manage Care co-ordinator and Care team staff monitoring staff development through supervisions, appraisals and training to assist them in delivering a high quality service.
- Deliver quality assurance, including performing regular audits, managing service improvement plans working in partnership with the regional care practice manager and Internal CQC compliance team.
- Work proactively with our partners developing marketing and promotional materials.
- Ensure all aspects of facilities and hospitality services are effectively managed including the bar and restaurant and guaranteeing the highest level of customer service.
- Effectively manage housing and building services, void and lettings management, building maintenance, including day to day repairs ensuring key performance targets are monitored and met.
- Ensure brand values are adhered to, overseeing the aesthetics of the internal and exterior of the building, staff appearance and providing a high level of customer service.
- Oversee customer billing and charging for housing, care and hospitality, ensuring compliance with payment systems and payments are managed and monitored effectively.
- Oversee the referral process including assessments, move-in and settle in of older people into the scheme.
- Ensure CQC compliance.
- Build positive proactive working relationships with the catering, facilities, cleaning and maintenance contractors to ensure residents receive a high-quality seamless service.
- Liaison with internal partners, such as HR, Development, Housing and Facilities.
- Oversee the Property's Health and Safety and Fire Safety compliance.
- Actively encourage the use of the communal facilities for activities.
- Effectively manage customer engagement through meetings, activities and events to ensure high level customer satisfaction.
- Promote the scheme by organising open days, working with the local community to develop social integration and promoting the communal facilities in the scheme.
- Able to work 5 days over a 7-day week.
- Experienced CQC Registered Manager with a sound knowledge CQC Compliance.
- Experience in Service improvement in a CQC setting
- Experience of managing a team in a care and support setting
- Good level of IT skills and literacy.
- Experience of effective budget management.
- Knowledge of hospitality and customer service
- Experience of housing and facilities management including voids, lettings and arrears
- Ability to solve problems whilst managing complex projects
- Be highly organised and able to work to conflicting and challenging deadlines
- Ability to influence and lead staff
- Ability to set and deliver objectives
- Ability to make clear and reasoned decisions with comprehensive recommendations
- Excellent planning, communication and stakeholder management skills
- Level 5 Leadership and Management in health and Social Care
- Knowledge of welfare benefits and application process .