Durable Medical Equipment (DME) Tech (Full-Time) (Float)

• Responsible for obtaining measurements, fitting and application of custom and off the shelf durable medical equipment within manufacturer guidelines.
• Educates patients and support staff on safe application, use, care, and expected outcome for products as indicated by the ordering provider and manufacturer recommendations.
• Coordinates appointments for fitting and/or pick-up of durable medical equipment and/or supplies.
• Obtains and documents payor pre-certification and/or authorization for requested durable medical equipment.
• Develops and maintains working knowledge of DME products and all applicable insurance guidelines regarding eligibility for coverage and reimbursement.
• Collects patient payment and educates to patient financial responsibility.
• Reviews providers orders and applicable documentation to ensure that it meets pre-established medical necessity/appropriateness criteria. When necessary, requests additional applicable information from provider.
• Assists in resolving patient equipment problems.
• Maintains detailed EHR documentation to record patient, provider and referral source communications following compliance and regulatory processes.
• Coordinates with other OrthoNebraska departments as appropriate.
• Maintains inventory par levels.
• Receives and stocks at all locations.
• Notifies DME Lead of issues requiring higher- level resolution.
• Driving between OrthoNebraska clinics required.
• Attends required clinic meetings and participates in professional development activities.
• Employee is responsible for all other duties as assigned for which competency has been demonstrated.

• Demonstrates flexibility in work assignments and in meeting staffing needs.
• Works effectively in a team setting with other members of the staff.
• Takes personal responsibility for correcting customer problems in an efficient and effective manner.
• Maintains confidentiality.
• Must have skills in appropriate assessment and assistance techniques.
• Conveys a positive image of the clinic.
• Must be able to plan, prioritize and complete tasks and demonstrate compassion and caring in dealing with others.
• Ability to multi-task and communicate with providers and vendors regarding the best products for the patient's needs.
• Strong analytical, critical thinking, and problem-solving skills.
• Demonstrated ability to adjust and flex to meet last-minute changes.

• Minimum of one year of experience in durable medical equipment preferred.
• Athletic training experience preferred.
• 2-4 years' experience in a Physician's office is highly desirable.

• High school diploma or GED

• This position is classified as Medium Work in the Dictionary of Occupational Titles, requiring the exertion of 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.

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