Demand Management - Associate Manager

Accenture

Parque Patricios, Buenos Aires
Permanente
Tiempo completo

Hace 2 meses

Job Summary:Sales Excellence provides end-to-end sales and pricing effectiveness, sales operations, and analytics services. Sales Excellence partners with teams around the world to deliver insights, improve acumen and win profitable deals. Sales Excellence Pursuit Services partners with sales teams to win more business through a compelling and differentiated end-to-end pursuit experience.Primary responsibilities include:

Applies principles of prioritization and re-prioritization for the Market Unit, and works with Demand Management CL9/10 to triage requests accordingly
Fosters trust-based relationships with MU leadership and supports MU pipeline, service offerings and assignments
Provides guidance and educates customers on the value of Pursuit Services and champions our service offerings
Builds and maintains customer relationships to enhance customer experience; understand our customers, and our offerings
Reviews new requests in myPursuitServices queue and initiates scoping calls with customers to better understand their needs and align them with service catalogue offerings
Maintains focus on key Sales Excellence Pursuit Services deals ensuring that deals are forecasted and adequately staffed
Educates other demand management team members to align the appropriate service offerings, skills, and bandwidth with client’s needs
Ensures accurate data including fields such as demand notes, dates, service levels, and other key information within the myPursuitServices tool
Provides demand management coverage to other MUs as needed – e.g. PTO, volume management
Trains and develops new joiners
Leads effort to manage the forecast and assignments to provide a balance for team members and enable them to take PTO, training, etc. without causing a disruption in service to customers
Provides inputs to process improvement, standardization, and cost efficiency
Serves as first point of contact for customer escalations

Knowledge & Skill Requirements:

Customer Insight – INTERMEDIATE
Deal Shaping – INTERMEDIATE
Sales Planning & Forecasting – INTERMEDIATE
Sales Pursuit Management – INTERMEDIATE
Sales Reporting & Channel Analytics – INTERMEDIATE
Value Analysis and Prioritization – INTERMEDIATE

Educational Qualification:Must have:

Undergraduate degree
English language fluency (oral and written)

Good to have:

Business Management education desirable

Skills & Work Experience:Must have:

A minimum of 4 years of experience

Good to have:

Analytical Thinking
Project Management
Anticipates business needs
Communication skills
Customer Service
Decision Making & Judgement
Problem Solving
Relationship Building
MS Office Software

Other requirements:

Must support/mirror working hours for the supported Market Unit or other business area
Must be flexible with work hours according to business needs
Must have good internet connectivity and distraction-free environment for working at home, in accordance with local guidelines
May be occasionally required to travel domestically or internationally

Additional Comments:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

#LI-LATAMIgualdad de oportunidades laboralesTodas las decisiones referidas al empleo se tomarán sin discriminar por edad, raza, credo, color, religión, sexo, nacionalidad, linaje, discapacidad, situación de excombatiente o veterano de guerra, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía, ni ningún otro factor protegido por la legislación nacional, provincial o local.Como parte del proceso de contratación no se obligará a los candidatos a divulgar registros penales cancelados o cerrados referidos a condenas judiciales o arrestos.Accenture tiene el compromiso de proporcionar oportunidades laborales a nuestros excombatientes, veteranas y veteranos de guerra.

Accenture

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