Security Scheduler
Corps Security
- Paisley
- Permanent
- Full-time
- Enhanced Company sick pay scheme
- Paid SIA license renewals
- Regular innovative industry training programmes
- Enhanced Family Leave Pay
- Reward and Recognition Scheme
- Cycle to Work Scheme
- Annual employee engagement and communications survey – Your View Matters
- Access to high staff discounts and perks
- Refer a Friend Scheme
- Employee Assistance Programme
- Death in Service Scheme
- Colleagues Welfare Fund
- Excellent communication skills and a strong customer focus.
- High competency at creating databases and spreadsheets.
- Ability to use own initiative and demonstrate flexible approach to duties.
- Ability to think critically when problem solving.
- Ability to work with confidential information.
- Excellent IT Skills including Microsoft Software Packages (e.g. Excel)
- Able to achieve vetting to BS7858 Standards
- To provide scheduling support to the shift supervisor during their duty.
- Gain a full understanding of the functions covered at the client sites including Security, CCTV, Reception, and Business Support.
- Effectively communicate and liaise with operational management teams and client contacts to ensure service standards are achieved.
- Ensure staffing levels at all sites are maintained in conjunction with contractual requirements and any discrepancies are noted and reported to line management daily to allow appropriate remedial action to be taken.
- Act as main point of contact for all officers and staff of Corps Security.
- Provide rapid response to requests for emergency cover.
- Notify Security Officers of their shifts with location, start time, to ensure all shifts are confirmed and recorded.
- Process and maintain information in a confidential manner.
- Produce fast and accurate information for customers as requested.
- Ensure that all missed check calls are followed up, and reverse check calls where required.
- Assist with enquires from site-based colleagues, supporting departments and clients.
- Place calls through to the relevant department or manager where necessary.
- Assist operations teams in the management site-based incidents.
- To provide training to other colleagues on the scheduling system, TrackTik.